Front Office Teams
Reception, reservations, check-in, checkout, billing questions, telephone interactions, and service explanations.
For Hospitality Professionals Who Want to Work Anywhere in the World
Build practical English for front office, guest relations, restaurant service, tourism, and hotel teams
Practise check-in, checkout, complaints, service explanations, F&B interactions, and cross-cultural situations
Develop clearer, more professional communication for international hospitality environments
CVHT® focuses on hospitality English and guest-service communication; it is not a hotel management or regulated professional qualification.
CVHT® Programme Overview
The Cambridge Veritas Certificate in Hospitality & Tourism (CVHT®) is a live online hospitality English and professional communication programme for people working in hotels, restaurants, tourism, and guest-service roles. Learners practise welcoming guests, check-in and checkout, complaints, service explanations, restaurant interactions, tourism information, and cross-cultural communication.
The 80-hour programme combines 40 hours of live trainer-led learning with 40 hours of structured practical work. Instead of teaching general English in isolation, CVHT® uses realistic hospitality and tourism situations to develop clearer, more professional communication with international guests and colleagues.
CVHT® is a hospitality communication course, not a hospitality management qualification. It does not teach hotel finance, revenue management, property operations, or guarantee employment.
A B1 CEFR English level or above is recommended. Previous hospitality experience is helpful but not required; the programme supports working professionals, graduates, and people preparing for guest-facing roles. Learners need reliable internet, a microphone, and a device for live classes and practical work. Current class times are confirmed before enrolment.
Reception, reservations, check-in, checkout, billing questions, telephone interactions, and service explanations.
Welcoming guests, understanding requests, recommending services, responding with empathy, and solving problems.
Taking orders, describing dishes, checking understanding, handling special requests, and responding to complaints.
Giving directions, explaining attractions, managing tours, sharing itineraries, and communicating across cultures.
Hospitality graduates and aspiring professionals who want practical guest-facing English before entering the industry.
Hospitality English and professional communication training for hotel, restaurant, tourism, and guest-service roles.
Practical communication development without employment or salary guarantees
What You Will Learn
For professionals and aspiring learners who need guest-facing English for hospitality and tourism
How the CVHT® Programme Works
Live learning, realistic role-play, structured practical work, and feedback for hotel and tourism communication.
Course format: 40 live hours + 40 practical hours — the current timetable and weekly workload are confirmed before enrolment.
10 modules within an 80-hour programme: 40 hours live trainer-led learning and 40 hours structured practical work
Get Full CVHT® SyllabusBuild the language and professional tone needed to welcome international guests and create a confident first impression.
Assessment & Practical Work
Assessment uses participation, practical assignments, hospitality role-plays, speaking and writing tasks, and trainer feedback. MyVeritas tools can support practice by highlighting features such as clarity, pronunciation, pace, and professional tone; automated feedback is indicative, does not judge hospitality job competence, and does not replace trainer evaluation. Certificate eligibility is based on successful completion of the programme requirements confirmed for the current cohort.
Learners who successfully complete the required live learning, practical work, and course assessment receive a Cambridge Veritas CVHT® hospitality communication course certificate.
CVHT® is a Cambridge Veritas course certificate. It is not a regulated hospitality licence, an academic degree, a government qualification, or evidence of endorsement by any hotel brand or employer.
Cambridge Veritas
Hospitality Communication Course Certificate
English Teacher · Course Creator, Cambridge Veritas
My name is Krishnatrya. I'm an English teacher and course creator at Cambridge Veritas. I also teach at City, University of London. I've spent the last 10+ years helping learners use English with confidence in practical professional situations.
I created CVHT® to help hotel, restaurant, tourism, and guest-service professionals practise the English they need for real interactions: welcoming guests, explaining services, handling complaints, managing restaurant conversations, giving tourism information, and communicating across cultures.
Review the terms before enrolling
The CVHT® enrolment is covered by the published Cambridge Veritas refund terms. Check the current policy, eligibility conditions, timing, and any non-refundable booking fee before payment.
Refund policy: The published terms govern refund eligibility and supersede summary wording on this page. Read the full terms
Choose individual CVHT® enrolment or discuss a shared hospitality communication programme for your team
One-time programme fee
Transparent course scope, real guest-facing scenarios, and a verifiable Cambridge Veritas certificate
CVHT® develops hospitality English and professional communication. It does not claim to be a hotel-management degree, regulated licence, or government qualification.
Learning evidence comes from live participation, hospitality role-plays, speaking and writing tasks, structured practical work, and trainer feedback.
Successful learners receive a digital Cambridge Veritas CVHT® course certificate with a unique verification link.
Course scope, level, format, practical work, assessment, certificate, and team training
Hospitality English is the professional English used in hotels, restaurants, tourism, and guest-service environments. It covers welcoming guests, reservations, check-in and checkout, service explanations, telephone interactions, complaints, food and beverage service, directions, tourism information, and cross-cultural communication.
Still have questions about CVHT®?
Talk to a CounsellorGet the current CVHT® timetable, assessment requirements, and enrolment details before you join.
Questions? Call us at +91 8068212576 or email contact@cambridgeveritas.com
